Multi-Factor Authentication for Security
As cybercrimes become more sophisticated, so must the measures we take to ensure your safety and security while banking online. In response to these threats, Queenstown Bank has introduced a one-time passcode verification feature, where we will help ensure that your Online Banking experience remains safe and secure. This added security feature is designed to confirm your identity and prevent unauthorized access to your account information.
Login Defenses - A real-time decisioning tool utilizing your device and location attributes to defend against cyber fraud.
Out-of-Bank Authentication - If the real-time decisioning tool determines additional authentication is needed, you will receive a Security Challenge and be given the option to receive a one-time passcode (OTP) via text message or automated phone call to complete the login process.
- All personal Online and Mobile Banking users will be required to enroll a phone number to deliver your one-time passcode(s).
- After the enrollment is complete, the passcode verification will appear each time our system does not recognize your desktop or mobile device or detects suspicious activity.
To avoid interruption in accessing your accounts, please make sure the phone numbers listed on your accounts are accurate. To view your current contact information, you must log into online banking through a browser. Click on "Profile" at the top right of your screen. You will then see options to make changes to your phone numbers, email and more.
