Mobile Banking App

Download the Queenstown Bank Mobile Banking App

The Queenstown Bank mobile banking app puts the power of banking and convenience in the palm of your hand. When you utilize our app, you have the ability to:

Check account balances with instant balances
Review recent account activity
Make Mobile Deposits
Transfer money between accounts
Pay bills and manage schedule payments
Send money to anyone with Zelle

The Queenstown Bank mobile banking app is available for Apple and Android users. Choose your app store provider below to download the app to your device. Message and data rates apply.

Queenstown Bank Mobile Banking App Frequently Asked Questions

Is the mobile banking app secure?

The Queenstown Bank mobile banking app employs industry best practices with regards to security and offers the following security safeguards:

Authentication - App users are authenticated for every interaction with any app component. Users are authenticated by user name and password.
Encryption - 128-bit encryption is used for all transactions within the app and other Fiserv solutions (e.g., core banking and payment systems).
Fraud Prevention - The app incorporates mechanisms such as transaction validation and transaction reconciliation processes to detect fraud.
Availability/Resilience - The app is protected against malicious attacks through software and server hardening measures.

Queenstown Bank encourages our customers to use best practices when using mobile devices or tablets. Never share your banking information with anyone.

Protect Your Mobile Device or Tablet

Is my personal financial information stored on my phone?

No. The Queenstown Bank mobile banking app does not save any files with personal or financial information on your mobile device or tablet.

Which accounts can I access using the app?

You can access any account you are a primary or direct owner of. During enrollment, you select which account you want to access via your mobile device or tablet. If at any time you wish to add or remove accounts from view in the app, simply log into Online Banking and click on Profile > Mobile Banking > Manage Devices.

How current is the account and transaction information?

When you view your account balance, you see the current available balance in your account. When you view transactions history, you see the most recently posted and pending transactions.

Can I add more than one mobile phone or tablet?

Yes, you can download the mobile banking app to multiple smartphones or tablets. To add a new phone, simply log into Online Banking and click on Profile > Mobile Banking > Manage Devices.

What if my phone number changes?

If your mobile number changes, no problem. Simply update your device information by logging into Online Banking and click on Profile > Mobile Banking > Manage Devices.

What if my phone or tablet is lost or stolen?

If your mobile device or tablet is stolen, no one can access your account without knowing your password. To prevent unauthorized access to your account, you can deactivate your phone by logging into Online Banking and clicking on Profile > Mobile Banking > Manage Devices.

How do I stop using the app on my phone or tablet?

To stop using the app, simply log into Online Banking and click on Profile > Mobile Banking > Manage Devices. Once you have done this, you can also manually remove the app from your device.

What if I get a new phone or tablet?

Getting a new phone or tablet is no problem. All you have to do is log into Online Banking and click on Profile > Mobile Banking > Manage Devices. From the device manager, you can resend any of the links needed and/or download the application again to install on your new phone or tablet.

Which phones can I use for the app?

The app is available to use on iPhone, Samsung, HTC, LG and Motorola phones using an iOS or Android operating system.

Which tablets can I use for the app?

Models supported include these major brands: Samsung, Apple and Google.

Which mobile service carriers support the app?

Our app works on all Tier I service carriers in the United States: AT&T, T-Mobile® and Verizon Wireless.

How to Enroll in the Queenstown Mobile Banking App

Choose how to receive your one-time passcode
The Layered Authentication is a security feature designed to protect the privacy and security of your personal information. The one-time passcode is used to authenticate your device.

To receive your OTP via Text Message
Enter your mobile phone number if you would like to receive a text message with your one-time passcode.

To receive your OTP via Phone Call
Enter your home phone number if you would like to receive a recorded voice call with your one-time passcode. If you do not have a home phone, enter your mobile phone number here.

Help tip: Enter your mobile number and verify/enter your home phone and work phone. If your home phone is your mobile number, also enter your mobile number in the home phone field. If the phone information is invalid, you will not be able to log in to Online Banking.
If you have any issues with getting set up, contact digitalservices@queenstownbank.com or stop by one of our locations.

Instructions for First Time Log In with OTP:

Enter your username and password and click Log In.
Receive your one-time passcode
Receiving by Text Message
Choosing "Send text message" will prompt the system to send you a SMS text message with the one-time passcode. This SMS message can only be sent to a mobile device. If you log in through Queenstown Bank's Mobile Banking app, you will automatically receive a text message.
Receiving by Phone Call
Choosing "Call phone" will prompt the system to send you a recorded voice call with the one-time passcode. This call can be sent to a mobile device or home phone.
Enter your one-time passcode.

Once you receive your recorded or SMS delivered passcode, you will be prompted to enter the passcode. When the passcode has been entered, and "continue" is selected, the user will be taken to the home screen and you can continue as usual.